Privacy policy

By using our services or accessing our website, you agree to the following:

1. Data Security:

Please note the terms of our statement on security

2. Communicating with you:

• Each time you use our service, we may send you an email a SMS or call you by telephone to verify the order and confirming details of the goods or services requested and for the purposes of communicating with you in relation to any goods or services you may have requested. We also reserve the right to send you our service email communications from time to time regarding any technical, administrative or legal notices important to our website, and our products and services that we consider appropriate. You may unsubscribe from these notices by replying to any such notice with the word "unsubscribe" in the headline, or by contacting our Data Protection Officer whose details appear below.

• As part of our quality control procedure we may record incoming and outgoing calls.
• We may use and disclose your personal information to our related companies (including any joint ventures in which we or our related companies are participants) or to our third party suppliers for commercial purposes, including (as appropriate) providing goods or services to you (including processing your credit card payments), informing you of our other products and services, and to contact you to request information on the level of service we provided to you. We may use and disclose your personal information, whether collected directly by us or by an authorised third party (including your insurance company).
• Customer satisfaction research, market research, or research looking at how to develop or improve services, may be conducted by a third party on our behalf. These third party companies may be located outside of New Zealand, and will have access only to the personal information needed to perform their research functions and not for any other purposes. Where appropriate, these companies are bound by confidentiality agreements not to disclose any information for any other purpose. You are able to request in advance not to be contacted by our research company by contacting our Data Protection Officer, whose details appear below.

3. Information shared:

• This website uses Speed-Trap software to collect visitor behaviour data. This data is collected anonymously to be used for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used for this purpose, but only to collect and save data in anonymous form. The collected data will not be used to identify a visitor personally and is not aggregated with your personal information.
• We may disclose your personal information to any appropriate investigative third party if we believe that you are involved in any illegal or harmful conduct or if we are required to do so by law or we believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property or that of our customers; (3) prevent fraud; (4) protect against abuse, misuse or unauthorized use of our website; or (5) protect the personal safety or property of our customers or the public (eg. if you provide false or deceptive information about yourself or attempt to pose as someone else, we may disclose such information about you as we have to assist any type of investigation into your actions).
• We may transfer our customer database, including personal information contained therein, to a third party who acquires all or substantially all of the assets or stock in our company or our website service whether by merger, acquisition, reorganization or otherwise.

4. Links:

Our website contains links to other websites, solely for your convenience. Please note, these links do not constitute or imply investigation, verification or endorsement of any linked website by us. We are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

5. Cookies:

A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website again and improve our service to you. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This traffic information can be used to enhance the content of our website and make your use of it easier. If you wish to reject our cookies, you can configure your browser to do so.

6. Access to and Deletion of your Personal Information:

• Supply of your personal information to us is voluntary. At all times, you have the right to inspect your personal information and to request correction where it is in error.
• We are required to retain your account information which may include personal information for a period of 7 years from the date of your last interaction with us (this could be a sales transaction, or some other interaction with us via our advisors or our website). This is because we may need to access historical information for regulatory and business reporting purposes.

7. Questions:

If you have any questions about this privacy policy, or the use of your personal information, or if you wish to request us to correct or stop using your personal information in any way, please write to:

Data Protection Officer
Smith&Smith.
1 Rockridge Avenue
Penrose
Auckland
Email: comments(at)smithandsmith.co.nz

8. Changes to this policy:

The terms of this privacy policy are subject to change at any time, without notice to you. If we decide to change this privacy policy, we will post such changes on our website.