What time will the mobile technician be coming to do my job?
Your mobile technician will call you the night before your booking to confirm timing and any relevant location details. If your appointment is on a Monday, the technician will call you the morning of your booking.
I need to change my appointment, what should I do?
If something’s cropped up and you need to re-arrange an existing appointment, simply call us free on 0800 48 33 88. Or if your appointment is 2 or more days from now you can use our Existing Appointment Form online to request the changes you need and we will get back to you to confirm.
It may be raining when the technician arrives, what cover is needed to complete the job?
Our technicians cannot complete repairs or replacements in the rain since it affects the quality of our work. We need a covered space such as a carport or garage. Both the passenger and drivers doors need to be under cover when opened for the technician to work on your vehicle.
In the event that your appointment has been scheduled on a rainy day, your technician will contact you to reschedule. Alternatively, you can contact our customer contact centre on 0800 48 33 88 and one of our representatives will arrange your appointment at the next available time.
Do I need a repair or replacement?
At Smith&Smith®, we prefer to repair your existing windscreen before replacing it with a new one, usually saving you both time and money. Sometimes, the type, size and position of the damage will mean that we recommend the whole windscreen be replaced.
Take a look at our short presentation to see if it is likely that we will be able to repair the damage to your existing windscreen, or whether we recommend that it is replaced. You can then request a windscreen repair appointment online. Alternatively you can call us on 0800 48 33 88 and one of our customer service representatives will be happy to assess the damage with a few simple questions.
Am I covered by my insurance?
If you have vehicle insurance that provides cover for glass damage, your repair or replacement will usually be free of charge and normally will not affect your no claims bonus.
We work closely with most of New Zealand's major insurance companies so when you need our help all you have to do is contact us. We'll manage your insurance claim and in most cases we take care of the paperwork for you.
Is it safe to drive?
As long as the driver’s vision is not compromised it is usually safe to drive your vehicle.
Windscreens are made of 2 layers of glass with a tough layer of film in between. That means that your windscreen will rarely collapse.
If you don’t want to drive to us to get your windscreen replaced, we can come to you at a time that is convenient. Request an appointment online now.
What is covered by your warranty?
You're in safe hands with a guarantee on all Smith&Smith® glass installation workmanship for the lifetime of the vehicle.
Our workmanship is always of a high standard but occasionally (despite our best efforts) the windscreen repair process may fail or be unsuccessful. If this occurs we will refund to you the cost of the original repair when you buy a new windscreen from us.
Should the product installed have a manufacturing defect (not detected at the time of installation) it will be replaced—free.
ADAS Recalibration Services
We guarantee our work for a year after we have recalibrated a camera, or until the next recalibration event occurs, whichever occurs first.
Recalibration events include windscreen replacements, wheel alignments, change of wheels, tyres or geometry changes, faulty engine control unit or disconnection or partial removal of the camera from its mounting. The vehicle guide book should provide you with a full list of recalibration events for your vehicle.
If the recalibration is defective, we will carry out another recalibration test for you, free of charge.
If you have a concern with the recalibration of your vehicle, contact us and we will arrange for your vehicle to be recalibrated at the most convenient Smith&Smith® branch or manufacturer’s representative’s location. If there is no recalibration location reasonable for you to attend, we will arrange to pick up the vehicle.
I had a job done and wish to discuss this with somebody, how can I do this?
Your feedback is useful for us, as it helps us to further improve the service we offer you. If you have any comments or questions about the job that has just been completed, you can contact us on 0800 48 33 88. You can also contact us via email.
What quality of glass do you use?
At Smith&Smith® we use only high quality glass. All our stock is sourced from reputable global suppliers and all glass utilised complies with New Zealand Standard AS/NZS 2080: 2006 or equivalent international standards.