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Smith&Smith® repair or replace is rated 4.7 out of 5 by 5713.
Rated 5 out of 5 by from EXCELLENT service We noticed a crack, upon talking with a S&S agent he applied a patch and we said we'd contact insurance and get appt made for the repair. Everything went according to plan.
Date published: 2017-11-20
Rated 5 out of 5 by from AMAZING service! Service was unbelievable! The representative Danni was able to find the glass and fix my car within the hour. She went above and beyond on what was expected and I will definitely be going back for the years to come!
Date published: 2017-11-20
Rated 4 out of 5 by from Friendly and helpful The service was of a high standard and the service was friendly.
Date published: 2017-11-20
Rated 1 out of 5 by from Unpleasant experience The technician come to my place to replace a windscreen. He found indication of rust underneath the glass and recommended the car to be take to a panel shop to fix the rust. At the same day we went together to the panel shop and myself, smith&smith technician and the panel shop agreed that on the 15th I would drop the car, which I did and the smith & smith technician would come on the 15th and remove the windscreen for the rust to be fixed and a new glass to be installed on the 17th. Smith & smith did not book their end. I got a call from the panel shop saying no one showed up. I called smith & smith to follow up but could only provide a time on the following week but unfortunately that did not work for everyone else. Instead of making an effort to work out their mistake and try to get or accomodate someone earlier, which made the conversation unpleasant for both of us, the attendant decided to end the conversation by literally hanging up on me.
Date published: 2017-11-20
Rated 5 out of 5 by from Very good service I dropped the car off at 8am and it was ready in 90mins although I expected it to take at least 3hrs and it was a good clean job , no mess
Date published: 2017-11-20
Rated 5 out of 5 by from Great service I went to wairau branch they done more then I expect in time and with perfection staff was helpful
Date published: 2017-11-20
Rated 5 out of 5 by from Awesome service From the initial booking to the technician completing the job the whole process was easy with good communication. Great to see a company do what they say they will do....
Date published: 2017-11-20
Rated 4 out of 5 by from Staff gave friendly service. The service was friendly and timely however I was perplexed as to why the arrangements were made through Auckland.
Date published: 2017-11-20
Rated 4 out of 5 by from great service no troubles booking the car in for a windscreen. However, windscreen was not at the shop the day we dropped it off. It was no problem for me to leave the car there, they got it done the next day. I wish there was a phone number to contact the branch though!
Date published: 2017-11-20
Rated 5 out of 5 by from Excellent service Excellent customer service. Repaired my window when it suited me. The guy that repaired my window was friendly, quick and got the job done talking me thru everything, even arrived earlier than excepted no waiting around. Smith and smith were very pleasant to deal with and handled my case with such care and professionalism. 10 out of 10.
Date published: 2017-11-16
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