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About Smith&Smith®

Smith&Smith® is New Zealand's leading vehicle glass repair and replacement company, serving more motorists than any other repairer.

At Smith&Smith®, our aim is to fix your problem as quickly and as conveniently for you as possible.

We therefore give you the choice of where you want us to carry out the work. You can choose either to bring your vehicle into one of our locations throughout the country or, if it is more convenient for you, you can choose for one of our highly skilled Smith&Smith® Technicians to carry out the work at a place of your choosing – at home or work.

What’s more, as New Zealand's leading vehicle glass repair and replacement company, Smith&Smith® has established strong relationships with most of New Zealand’s major insurance companies, enabling us to help manage your claim, if you are claiming for the work on your vehicle insurance. 

Environmental Sustainability & Corporate Social Responsibility

Environmental sustainability and corporate social responsibility are a key focus for us at Smith&Smith®. We are happy to report that in 2017 we received a Gold Rating Award from the global sustainability rating platform EcoVadis.

EcoVadis is a rating platform for global supply chains. It is aligned with the Global Reporting Initiative, United Nation Global Compact, and ISO 26000 (the international standard providing guidance concerning social responsibility). In order to achieve an award EcoVadis evaluates a company within their business category on the following criteria:

  • Environment
  • Labour Practices
  • Fair Business Practices
  • Sustainable Procurement. 

Smith&Smith® was found to be within the Top 5% of suppliers assessed by EcoVadis in the category Maintenance and repair of motor vehicles, and is in the top 4% of suppliers assessed by EcoVadis in all categories. 

This has been achieved by continuing the initiatives that we have implemented in 2015 and 2016, and improving on these, especially in the areas of Glass Recycling which has a significant impact on the environment. Glass is recycled locally and internationally, and it is turned into items such as glass bottles, containers and glass wool insulation. 

Below are some examples of the initiatives we have implemented:

  • Smith&Smith® implemented a program to recycle all glass from our main operating centres in Auckland, Mount Maunganui, Rangiora, Christchurch, Timaru, Dunedin and Invercargill.  
  • We are continuously looking at ways to increase our glass recycling program to include more of our nationwide locations.
  • Our glass waste is recycled locally and internationally and is turned into items such as glass containers and glass wool insulation.
  • Where in our control we have changed our energy supplier for our sites to 100% renewable energy sources.
  • We support our community by collecting donations and raising funds for the Salvation Army.  

Smith&Smith® and Belron®

Smith&Smith® is part of Belron®, the world's leading vehicle glass company operating in 35 countries. In this section, you can find out more about who we are, what we do and how we can help you.

Learn key facts about Smith&Smith®our core service and job opportunities with Smith&Smith®, and find out why we are so proud of our employees, our workmanship and our commitment to providing first class customer service to every one of our customers. 

Best of New Zealand Competition

Every 2 years Smith&Smith technicians put their vehicle glass repair skills to the ultimate test in a competition to find the Best of New Zealand. 

Branches across the country complete on a local level with the top 5 technicians being selected to compete in a National Final held in Auckland. During the 2 day event the competitors are put through their paces in a series of challenges closely monitored by a team of watchful judges to test everything from their customer service skills to glass fitting. 

The 2017 Best of New Zealand competition wrapped up in November with the winner coming from our Hamilton Anglesea branch. Congratulation to Richard Shortt who achieved the highest score ever recorded during the long standing competition. 

Take a look at the highlights from the event. 

 

 

Best of NZ 2017 Competition Highlights