Why choose Smith&Smith®?
Responsible Business
We prioritise being a responsible business and we encourage our team to make sustainability part of their everyday work. Our Responsible Business Programme sets out to deliver on our purpose ‘we make a difference with real care’ for our customers, our people, our shareholders and society.
Trust our more than 7,000 customer reviews
We're proud to show what our customers say about us. By obtaining and analysing customer reviews, we can measure customer satisfaction and improve customer relations.
There are two major reasons why customer reviews are important. First, negative or neutral reviews provide us with an opportunity to learn and develop. We can see exactly where our business is failing to meet customer needs and remove common roadblocks in the customer journey.
Secondly, when we receive negative reviews, our Customer Care Specialists follow up with customers to resolve any outstanding issues and to understand what went wrong so that we can continue to improve our service.
Our guarantee
The workmanship on all our vehicle glass installations is guaranteed for the lifetime of your vehicle. That’s one of the reasons why we’re the recommended supplier for many of New Zealand’s biggest insurance providers.
Should the product installed have a manufacturing defect not detected at the time of installation, we will replace it for free.
We also guarantee our work for a year after we have recalibrated a windscreen camera,or until the next recalibration event occurs,whichever occurs first.
Learn more about our workmanship guarantee.
Mobile vehicle glass repair
You can visit one of our over 60 branches nationwide or one of our expert mobile technicians can come to you. We offer a mobile service to many locations throughout New Zealand. If you would like a mobile appointment please contact us to identify if this service is available in your area.
What our customers say
Kindness went a long way!.
Initially took our hire car in to Ōamaru for assessment. It had been a…
Top Service.
Great staff . . . Bee and Jared Helped me with no appointment but they…
Great service.
I can't thank the gentleman who recently replaced my windscreen e…
Small additions to add big smiles.
I had a chip repaired and on arriving home I could see the same chip a…
EXCELLENT REPAIR AND CUSTOMER SERVICE.
I had the good fortune to deal with Ali over a few weeks. Not only did…
