Why choose Smith&Smith®?
Our recycling program
As the leaders in the vehicle glass repair and replacement industry, it is our duty to help protect the environment for future generations by leading by example which is why we recycle more windscreens than any other repairer. We remain committed to reducing our impact on the environment by diverting tonnes of waste from landfill by recycling vehicle glass, cardboard, paper and other items used daily in our business at our own cost.
Our glass is recycled into everything from glass jars, beer and wine bottles, glass wool insulation for buildings, pool filters and even sand used for top turf at AMI Stadium and Eden Park.
Some of the more than 1,000 tonnes of glass that we recycle goes to the OI Glass factory in Auckland, to be made into new glass jars and bottles. Our team got to tour the factory and see the process in action and were really inspired to see how our windscreens get a new life.
Trust our more than 7,000 customer reviews
We're proud to show what our customers say about us. By obtaining and analysing customer reviews, we can measure customer satisfaction and improve customer relations.
There are two major reasons why customer reviews are important. First, negative or neutral reviews provide us with an opportunity to learn and develop. We can see exactly where our business is failing to meet customer needs and remove common roadblocks in the customer journey.
Secondly, when we receive negative reviews, our Customer Care Specialists follow up with customers to resolve any outstanding issues and to understand what went wrong so that we can continue to improve our service.
The workmanship on all our vehicle glass installations is guaranteed for the lifetime of your vehicle. That’s one of the reasons why we’re the recommended supplier for many of New Zealand’s biggest insurance providers.
Should the product installed have a manufacturing defect not detected at the time of installation, we will replace it for free.
We also guarantee our work for a year after we have recalibrated a windscreen camera,or until the next recalibration event occurs,whichever occurs first.
Mobile automotive glass repair
You can visit one of our over 60 branches nationwide or one of our expert mobile technicians can come to you. We offer a mobile service to many locations throughout New Zealand. If you would like a mobile appointment please contact us to identify if this service is available in your area.
What our customers say
very satisfied with friendly service clear and prompt communication and job completion
Raving Review - Whangarei Branch.
Kia ora last week Monday brought my work van in to replace the front window. The Friday prior I rung. With no fuss a time and date was booked immediately. At the time of drop off I informed the branch that I needed the van by a certain time. At that moment the representative made my van a priority the van was ready three hours before due time given. I walked away feeling valued and will recommend all of my whanau friends and colleagues to utilize Smith and Smith from here on in. You&x27ve got my service for life
Yes they came onsite did change the glass but the finishing was not up to the mark both the left and right trims covering the glass are still open.
Great service in Pukekohe.
My windscreen was recently replaced. The staff was friendly accommodating professional knowledgeable and thorough.
The staff were outstanding friendlyprofessional and efficient. The quality and speed of work was excellent