FAQs

What time will the mobile technician be coming to do my job?

Your mobile technician will call you the night before your booking to confirm timing and any relevant location details. If your appointment is on a Monday, the technician will call you the morning of your booking. If you have not heard from us please phone us so we can contact the technician on your behalf.

I need to change my appointment, what should I do?

If you need to re-arrange an existing appointment, please call us.

It may be raining when the technician arrives, what cover is needed to complete the job?

Our technicians cannot complete repairs or replacements in the rain since it affects the quality of our work. We need a covered space such as a carport or garage. Both the passenger and drivers doors need to be under cover when opened for the technician to work on your vehicle. In the event that your appointment has been scheduled on a rainy day, your technician will contact you to reschedule. Alternatively, you can contact our customer contact centre and our team will arrange your appointment at the next available time.

Do I need a repair or replacement?

At Smith&Smith®, we prefer to repair your existing windscreen before replacing it with a new one, usually saving you both time and money. Sometimes, the type, size and position of the damage will mean that we recommend the whole windscreen be replaced. Take a look at our short presentation to see if it is likely that we will be able to repair the damage to your existing windscreen, or whether we recommend that it is replaced. You can then request a windscreen repair appointment online. Alternatively you can call us on 0800 48 33 88 and one of our customer service representatives will be happy to assess the damage with a few simple questions.

Am I covered by my insurance?

If you have vehicle insurance that provides cover for glass damage, your repair or replacement will usually be free of charge and normally will not affect your no claims bonus. We work closely with most of New Zealand’s major insurance companies so when you need our help all you have to do is contact us. We’ll manage your insurance claim and in most cases we take care of the paperwork for you.

Is it safe to drive?

As long as the driver’s vision is not compromised it is usually safe to drive your vehicle. Windscreens are made of 2 layers of glass with a tough layer of film in between. That means that your windscreen will rarely collapse.

What is covered by your warranty?

Please see our warranty information on our website.

I had a job done and wish to discuss this with somebody, how can I do this?

Your feedback is useful for us, as it helps us to further improve the service we offer you. If you have any comments or questions about the job that has just been completed, please contact us using the Contact Us form on the Contact Us Page, alternatively you can call us and our team will be happy to help.

What quality of glass do you use?

At Smith&Smith® we use only high quality glass. All our stock is sourced from reputable global suppliers and all glass utilised complies with New Zealand Standard AS/NZS 2080: 2006 or equivalent international standards.