Windscreen chip repair

Windscreen chip repair

At Smith&Smith®, we prefer to repair your existing windscreen before replacing it with a new one, usually saving you both time and money.

If you have a windscreen chip, it’s important to get it checked and fixed quickly, as it could crack at any time. Repairing a chip will make your windscreen strong again and restore the stability of the windscreen to help prevent further cracks.

We can repair your windscreen in 1 hour and you can drive away knowing our workmanship is guaranteed for the life of your vehicle.

Your Smith&Smith® technician will check all of these items (and a few other technical ones) upon seeing your windscreen and will conduct a detailed inspection to determine if the windscreen is ready for a repair by Smith&Smith®. For example, we need to to consider the number of previous repairs as well as the shape of the damage as the NZ standard has more strict rules surrounding chips that are in the shape of a crater or bullseye as opposed to a star shape.

Why repair a windscreen chip?

Chip repairs are more affordable and are often covered by insurance

If you are fully insured it may cost you nothing to have your chip repaired and we can usually handle the claims process for you.

If do not have insurance and are paying for the chip repair fix, it is much cheaper than a full automotive windscreen replacement which may be required if the chip cracks.

Small chips can turn into large cracks which then require a full replacement

A windscreen chip could turn into a crack at any time, often when you are least expecting it. Even the normal vibrations of the road can cause an accumulation of damage which could turn that little chip into a crack over time.

Sudden shocks or temperature changes can also cause a chip to crack further. For example, if the glass is hot and you turn on the aircon, the cooling effect of the aircon on the heated glass can set off a chip causing it to crack.

Repairing windscreen damage is quick

We can repair a chip in under an hour whereas a windscreen replacement takes up to 3 hours.

Repairing your windscreen is better for the environment

Repairing a windscreen leaves a carbon footprint up to five times less than windscreen replacement.

Learn more about our recycling programme.

Reduce the risk of failing a WOF

If a windscreen chip is in the driver’s line of vision and is bigger than 15mm your vehicle could fail its Warrant of Fitness check.

Windscreen repairs are backed by our warranty

All Smith&Smith® repairs are backed by our nationwide warranty for the lifetime of your vehicle. In some cases, the attempt to repair a windscreen can make the chip bigger. This is due to small micro cracks emerging from the initial impact and is through no fault of our expert technician. In this rare case, we will credit the cost of the chip repair from the cost of a new windscreen from Smith&Smith®.

Repairing the damage will make your windscreen strong again

Your windscreen provides up to 30% of your vehicle’s structural strength and the passenger airbag relies on the windscreen to provide support if the airbag deploys. Repairing a windscreen chip will make your windscreen strong again.

Chip repair FAQs?

Can every windscreen chip be repaired?

No. Depending on the size of the chip or its location, Smith&Smith® may not be able to offer a chip repair. Our technician will advise you if we can repair the chip.

What happens if a chip repair fails?

In some cases, the attempt to repair a windscreen can make the chip bigger. This is due to small micro cracks emerging from the initial impact and is through no fault of our expert technician. In this rare case, we will credit the cost of the chip repair from the cost of a new windscreen from Smith&Smith®.

What about the appearance?

Our repair will always look better than the unrepaired damage, but it will not make it invisible.

Will it restore the strength of my windscreen?

Yes. Chip damage can significantly weaken a windscreen – but repairing the chip properly will make your windscreen strong again.

What about windscreen scratch repairs?

If your vehicle's windscreen is scratched - even if the damage seems small – we may still recommend replacement.

No matter what damage your windscreen has sustained, whether it is a scratch, a chip or a crack, we recommend that you have the glass repaired or replaced.

Are windscreen repairs are backed by a warranty?

All Smith&Smith® repairs are backed by our nationwide warranty for the lifetime of your vehicle. In some cases, the attempt to repair a windscreen can make the chip bigger. This is due to small micro cracks emerging from the initial impact and is through no fault of our expert technician. In this rare case, we will credit the cost of the chip repair from the cost of a new windscreen from Smith&Smith®.

How we repair your windscreen
  1. Our technician inspects the damage to ensure a successful repair can be undertaken.
  2. We clean the chip area of as much dust and glass as possible using a special tool. This ensures our resin bonds to the windscreen properly.
  3. Next, we place our ART device over the damage which has six cycles of vacuum and pressure filling the chip with HPX4, our best ever resin.
  4. We ensure the resin is pushed all the way through the chip before using a UV light tool to harden and strengthen the area.
  5. Once the resin is cured we clean and polish the windscreen to remove any excess resin and ensure a smooth finish.
We will also provide a free wiper inspection. As windscreen wipers are continually exposed to heat, frost, dirt, insects and other airborne objects, the blades deteriorate over time and lose their effectiveness. If yours are squeaking, skipping or leaving streaks then it is time to have your wipers replaced.

Stone chip repairs

By quickly repairing the stone chip in your windscreen, you can prevent it from cracking further. Do not wait too long to have a chip in your car window repaired. The sooner you get it fixed, the smaller the chance that the chip will crack further and the better the quality of the repair will be.

Having your windscreen repaired before it requires a full replacement is cheaper, quicker and is also better for the environment as repairing a windscreen leaves a carbon footprint up to five times less than when fitting a replacement windscreen.

Why choose Smith&Smith®

We recycle more glass than any other repairer. Our workmanship on glass installations is guaranteed for the lifetime of your vehicle and we have over 7,000 customer reviews so you know you can trust us.

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