When you join Smith&Smith® we want you to stay, so we put a lot of effort into training and providing development opportunities. These will give you the skills needed and the ability to provide excellent service. Whether you’re a new or experienced Technician, Customer Service Representative, Branch Manager or part of our support function and management teams, we ensure you have all the training and support needed for success in your role.

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Team member benefits

We are committed to providing a positive work culture where our team members are valued, supported and actively recognised for their achievements. Our team members proudly advocate our values of Customer Delight, Quality, Safety, Integrity and Team work ensuring our customers receive exceptional service every step of their journey from the initial contact to job completion.

Become part of our team and join us on our journey to becoming the natural choice for vehicle glass repair and replacement for all New Zealanders.

Wellbeing Fund

We believe the welfare of our people is important, so we have developed a Wellbeing Fund to help our team members do something just for them. Smith&Smith® offers up to $200 per year for all permanent team members to go towards costs that support personal wellbeing projects or activities.

Reward and Recognition

Our REACH programme is designed to recognise and reward team members who strive to go "above and beyond" and in doing so live our vision, mission and values of Customer Delight, Safety, Quality, Integrity and Teamwork. Our people are actively recognised through manager ovations, customer compliments, monthly awards, competitions and even by their peers through "Ka Pai" Cards.

Training and Development

At Smith&Smith® we invest heavily in our people. We will provide you with the training and development you need to give you the skills to reach your full potential. We run a formal centralised induction programme, offer NZQA technical accreditation, international Belron way of working, and Belron way of coaching programmes. Not to mention we work with state of the art tools designed especially for vehicle glass repair and replacement that only we have access to!

Succession Planning and Resolution

We keep in touch with our team members on a regular basis to asses their skills, experience and aspirations. Succession plans are put in place for development to help get our people to where they want to be. Our company structure allows room for plenty of growth and we recognise that opportunities may exist in other regions so transfers are always a possibility.

Life & Health Insurance

Just as our people are important to us so are their families. Our Carglass Life Insurance Plan provides your estate with a lump sum equal to 52 weeks x Hourly rate x Contracted hours to minimise any financial burdens. Our Southern Cross work scheme also entitles team members to reduced health insurance premiums.

What our customers say

4.6 / 5
7359 reviews
5 out of 5 stars

Ms Heperi.

very satisfied with friendly service clear and prompt communication and job completion

Natasha - 24 Sep 2019
5 out of 5 stars

Raving Review - Whangarei Branch.

Kia ora last week Monday brought my work van in to replace the front window. The Friday prior I rung. With no fuss a time and date was booked immediately. At the time of drop off I informed the branch that I needed the van by a certain time. At that moment the representative made my van a priority the van was ready three hours before due time given. I walked away feeling valued and will recommend all of my whanau friends and colleagues to utilize Smith and Smith from here on in. You&x27ve got my service for life

Te H. - 24 Sep 2019
3 out of 5 stars


Yes they came onsite did change the glass but the finishing was not up to the mark both the left and right trims covering the glass are still open.

Sanjay - 24 Sep 2019
5 out of 5 stars

Great service in Pukekohe.

My windscreen was recently replaced. The staff was friendly accommodating professional knowledgeable and thorough.

Wendy M. - 24 Sep 2019
5 out of 5 stars

Graeme Tanner.

The staff were outstanding friendlyprofessional and efficient. The quality and speed of work was excellent

Graeme T. - 17 Sep 2019