Safety System Recalibration FAQs

What is an ADAS calibration?

An ADAS calibration is a process carried out to ensure correct alignment of the cameras and sensors of a car so that its ADAS system can work as intended.

At Smith&Smith®, our technicians are trained to our high standards to complete a camera calibration.

Why do I need a windscreen calibration?

Most ADAS features rely on a group of cameras or sensors to do their job. They usually sit inside a car behind the windscreen and when a glass replacement is carried out, its angle and position could be altered.

A calibration is performed to check this, so that your vehicle’s ADAS camera is working as intended.

If a calibration is missed out, an ADAS feature may not work like it should and could compromise a safety system working as it was intended.

What is the difference between dynamic and static calibration?

Dynamic calibration involves driving the vehicle to complete the process.

Static calibration takes place at one of our ADAS calibration centres. Here, we use a level floor and specialist equipment to make sure that we can complete a successful calibration.

At Smith&Smith we are equipped to cater for both Dynamic and Static Advanced Driver Assistance System Calibration, for many vehicles.

How long does it take to complete a calibration?

A glass replacement with an ADAS calibration will usually take around 3 hours for an in-house calibration completed by us, however it may take longer if we need to take the vehicle off-site to complete the calibration.

If any additional time is required, we will let you know on the day of your appointment.

Your ADAS calibration appointment

If your car is fitted with ADAS technology, it may require a calibration following a windscreen replacement. But don’t worry, we’ll let you know when you book with us.

One of our fully-trained technicians will then perform the calibration during your appointment using our in-house tools when available. In some cases where we are not able to complete the calibration service in-house, we will arrange for your vehicle camera to be recalibrated for you.

At Smith&Smith®, we are the ADAS calibration specialists, with the expert knowledge and tools to complete a calibration.

ADAS Recalibration guarantee

We guarantee our work for a year after we have recalibrated a camera, or until the next recalibration event occurs, whichever occurs first.

Recalibration events include windscreen replacements, wheel alignments, change of wheels, tyres or geometry changes, faulty engine control unit or disconnection or partial removal of the camera from its mounting. The vehicle guide book should provide you with a full list of recalibration events for your vehicle.

If the recalibration is defective, we will carry out another recalibration test for you, free of charge.

You should tell us as soon as you become aware of any problem so we can fix it.

If you have a concern with the recalibration of your vehicle, contact us and we will arrange for your vehicle to be recalibrated at the most convenient Smith&Smith® branch or manufacturer’s representative’s location. If there is no recalibration location reasonable for you to attend, we will arrange to pick up the vehicle.

What will it cost to get my windscreen camera recalibrated?

For insured customers that have full glass cover, the windscreen camera recalibration is usually covered as part of the windscreen replacement and so there is no additional fee for this service. Book online today and we’ll help you through the process of contacting your insurer to find out what your cover includes.

Not insured?

Unfortunately we are not able to confirm the cost of a windscreen camera recalibration online as it depends on a number of factors that we need to discuss with you. For example we need to know the details of the make and model of your vehicle to assess if a static or dynamic recalibration is required.

Give us a call today on 0800 48 33 88 and our team will be happy to talk you through the process and then provide you with the cost to recalibrate your forward facing windscreen camera.

Unsure if your insurance includes windscreen recalibration cover?

If you are insured, but are not sure what your policy covers, one of our team members can help you find out. Book online today and we’ll help you through the process of contacting your insurer to find out what your cover includes. If it turns out that your policy does not include full glass cover, we can give you an affordable quote before carrying out the work.

How does an excess work on a policy with glass cover?

Normally an excess is a contribution you make to the costs of an insurance claim. On some insurance policies, there may be an excess that apply to car glass damage claims.

Glass cover may be limited to a certain number of claims per policy year, which usually refreshes on your policy renewal date.

Call us today on 0800 48 33 88 to find out if you’re covered for a glass damage claim – we have arrangements with many insurance partners so we can check to see whether you’re covered or if an excess applies.

Still unsure?

Don’t worry! We can help. We understand insurance can often be confusing, and many people are unsure how to approach their insurer when trying to make a claim on glass damage. We speak to thousands of customers a year, so we’re happy to help no matter the situation.

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