FAQs

What time will the mobile technician be coming to do my job?

Your mobile technician will call you the night before your booking to confirm timing and any relevant location details. If your appointment is on a Monday, the technician will call you the morning of your booking. If you have not heard from us please phone us so we can contact the technician on your behalf.

I need to change my appointment, what should I do?

If you need to re-arrange an existing appointment, please call us.

It may be raining when the technician arrives, what cover is needed to complete the job?

Our technicians cannot complete repairs or replacements in the rain since it affects the quality of our work. We need a covered space such as a carport or garage. Both the passenger and drivers doors need to be under cover when opened for the technician to work on your vehicle. In the event that your appointment has been scheduled on a rainy day, your technician will contact you to reschedule. Alternatively, you can contact our customer contact centre and our team will arrange your appointment at the next available time.