FAQs
What time will the mobile technician be coming to do my job?
You will receive an email confirmation to confirm the time that the technician will be arriving. You will also receive a text message reminder two days before your appointment.
I need to change my appointment, what should I do?
If your booking is today or tomorrow, please call us urgently on 0800 48 33 88 so that we can assist you.
If your booking is 2 or more days away, please visit the My Booking page on our website and let us know what date you would like to change your booking to. We then check the schedule and come back to you to confirm.
It may be raining when the technician arrives, what cover is needed to complete the job?
Our technicians cannot complete repairs or replacements in the rain since it affects the quality of our work. We need a covered space such as a carport or garage. Both the passenger and drivers doors need to be under cover when opened for the technician to work on your vehicle.
In the event that your appointment has been scheduled on a rainy day, your technician will contact you to reschedule. Alternatively, you can contact our customer contact centre and our team will arrange your appointment at the next available time.
