FAQs

Am I covered by my insurance?

If you have vehicle insurance that provides cover for glass damage, your repair or replacement will usually be free of charge and normally will not affect your no claims bonus.

We work closely with most of New Zealand’s major insurance companies so when you need our help all you have to do is contact us. We’ll manage your insurance claim and in most cases we take care of the paperwork for you.

Click here for more information

What payment types do you accept?

We accept eftpos, debit cards and all major credit cards (excluding Amex and Q Card). We no longer accept cash or cheque payments.

Is it safe to drive?
As long as the driver’s vision is not compromised it is usually safe to drive your vehicle. Windscreens are made of 2 layers of glass with a tough layer of film in between. That means that your windscreen will rarely collapse.
I had a job done and wish to discuss this with somebody, how can I do this?

Your feedback is useful for us, as it helps us to further improve the service we offer you. If you have any comments or questions about the job that has just been completed, please contact us using the Contact Us form on our website and select Customer Service, alternatively you can call us on 0800 48 33 88 and our team will be happy to help.

What quality of glass do you use?
At Smith&Smith® we use only high quality glass. All our stock is sourced from reputable global suppliers and all glass utilised complies with New Zealand Standard AS/NZS 2080: 2006 or equivalent international standards.
What is Touchpoint Sanitation Service?

Smith&Smith® has introduced a compulsory touchpoint sanitation service, an extra step to our existing, high-quality procedures for vehicle glass repairs and replacements, to provide a further layer of hygiene protection for our customers and technicians.

Our technicians will use a sanitiser, single-use applicator and disposable gloves, and will wipe down multiple vehicle touchpoints both before and after each job is completed.

Depending on the make and model of your vehicle and the type of job being carried out, the touchpoints may vary, but could include:

Exterior

  • Windscreen
  • Side and rear windows
  • Exterior door handles
  • Boot or bonnet release handle

Interior

  • Key or remote control
  • Steering wheel
  • Gear stick
  • Interior door handles and window controls
  • Seatbelt and buckles
  • Wiper, indicator, light and / or other dashboard or steering column controls
  • Dashboard, steering column and console
  • Rearview mirror