FAQs

Do I need a repair or replacement?

At Smith&Smith®, we prefer to repair your existing windscreen before replacing it with a new one, usually saving you both time and money. Sometimes, the type, size and position of the damage will mean that we recommend the whole windscreen be replaced.

Take a look at our short presentation to see if it is likely that we will be able to repair the damage to your existing windscreen, or whether we recommend that it is replaced. You can then request a windscreen repair appointment online. Alternatively you can call us on 0800 48 33 88 and one of our customer service representatives will be happy to assess the damage with a few simple questions.

Does my vehicle need a recalibration?

It is important to know if your vehicle is fitted with a forward facing camera on the windscreen because the safety system might need to be recalibrated following a windscreen replacement (depending on the manufacturer’s instruction).

Smith&Smith® can easily identify if your car has a camera connected to the windscreen by speaking with you.

For further information on recalibration, please click here.

What is covered by your warranty?

Click here to view full information regarding our warranty